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Can you crowdsource customer service?
Crowdsourcing customer service shouldn’t be seen as a way to eliminate costs from customer service, but a key to engage your customer base and deliver a faster, richer, and more effective customer...
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5 Creative Ways to Improve Customer Service with Social Media
With all the improved high tech world and more beneficial communication tools, various organizations have found an interesting way to reach customers and improve customer service. This is a guest post...
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12 Amazing Customer Service Posts You Probably Missed in 2012 – Part 1
This has been a fantastic year in customer service as we’ve seen more organizations realize the need to win the customer and adopt customer experience as a core strategy to ongoing business success....
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3 Ways Technology Is Changing Customer Experience for the Better
Once upon a time, if a storeowner provided bad service, there wasn’t much a customer could do. They could refuse to do business with the company, if possible, or they could tell their family and...
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6 Reasons Why You Can’t Ignore Customer Service
Customer service has been the buzzword for the last couple of years. As world economies remain relatively sluggish, organizations are investing heavily in improving their customer experience. Why is...
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Get Your Holiday Campaigns Out on Social Networks
Social media networks are an effective way to connect with customers, improve the customer experience, and get the word out on special offerings or events your business has taking place during the...
View ArticleCan you crowdsource customer service?
Crowdsourcing customer service shouldn’t be seen as a way to eliminate costs from customer service, but a key to engage your customer base and deliver a faster, richer, and more effective customer...
View Article5 Creative Ways to Improve Customer Service with Social Media
With all the improved high tech world and more beneficial communication tools, various organizations have found an interesting way to reach customers and improve customer service. This is a guest post...
View Article4 Companies Using Social Media Customer Service Effectively
Social media may never become a traditional contact channel, but it's still an effective tool for social engagement in customer service.
View ArticleUsing Social Media to Drive an Exceptional Customer Experience
An American Express study showed customers on social media are willing to pay a 21% premium for an exceptional customer experience on social channels.
View ArticleHandle a Business Crisis with Solid Social Media Management
As a brand, social media can be your best friend or your worst enemy. Through it you can communicate and attract potential customers, but it can also easily tarnish your image if not maintained...
View ArticleTop Brands Are Missing the Social Customer Experience Opportunity
78% of top brands today completely ignore their customers online and fail to respond to customer requests on social media channels. Social media offers brands a fantastic opportunity to engage with...
View ArticleHow to Nurture Your Sales Funnel Using Only Social Media Experience...
Social media has changed the way that businesses interact with their customers and few customers today really trust ads. In the modern age of sales and marketing, turning a profit isn’t always as easy...
View ArticleIntegrate Social Media Channels to Transform the Call Center Experience
Social routing is an emerging trend, a way in which contact centers can more accurately meet the needs of their customers. But how is this different from what we’re doing at the moment? TMCNet...
View ArticleOptimizing The Social Customer Experience For Better Customer Engagement
Customers are moving outside the purchasing funnel—changing the way they research and buy products and services. If your service experience hasn’t adapted, you’re falling behind. A customer-centric...
View ArticleBrand Consistency: Are You Doing It Right? Are You Even Doing It?
Take measures to promote consistent brand messaging and secure your portion of the competitive landscape. Your brand is who you are and what your business stands for. If your branding strategy is not...
View ArticleHow to Integrate Social Media Into Customer Service Channels
With 70% of customer complaints on social channels going unanswered, there’s a huge opportunity for organizations improve service experience simply by integration social customer service. With the...
View ArticleHow to Do Social Customer Service for the Right Customer Experience
Extending customer service into social channels presents a truly unique opportunity for service delivery in a truly personal and meaningful way that directly connects with customers and develops more...
View Article4 Trends Transforming the World of Social Media Customer Service
The biggest challenge brands face when using social media to reach customers is finding out where they spend their time online and the best way to engage with them. Brands must carefully research the...
View ArticleHow to Develop Customer Loyalty and Brand Evangelists
Creating customer loyalty is essential to building brand evangelists. Brand evangelists are champions for your cause, they’re socially connected, and influential in speaking for the virtues of your...
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